Healthcare’s the Wrong Word

Last week we found my aunt had fallen and was lying on the floor for at least one day. (She’s a bit cagey about the details.) She went to Lutheran General in Park Ridge and got good care. I was impressed with the nurse’s professionalism there. They always introduced themselves, explained what they had to do and respectfully and carefully answered questions. You could tell they aspired to excellence.

On Saturday she was moved to a nearby rehabilitation center. What a downward slide! I’m just livid about this move and we don’t know who recommended this place. The nurses just don’t seem to care. They’re slow to respond and just seem out of it, like they aren’t listening when spoken to. At different times my aunt and her roommate have asked for assistance to go to the bathroom and it takes the nurses so long to respond that they’ve had accidents. Another time my aunt pressed the bell for a nurse and she took 20 minutes to arrive.

Since the food is not tasty and my aunt needs to eat to gain strength so she can go home, I said I’d bring dinner tonight and then we’d watch Downton Abbey. I got to the center at 6:45 and discovered the chicken place forgot to give us plastic utensils. I asked a nursing assistant for silverware and he said he wasn’t sure he could get any. What?

When I asked how we were supposed to eat, he agreed to try to get silverware and sauntered off. Ten minutes later he returns with one set of utensils. I told him I needed to eat too and he looked very put out, like a put upon teenager. (This man’s 40 if he’s a day). He slowly left to possibly get me silverware.

I’ve checked out their website and couldn’t believe that the images contained are all stock photos that do not resemble the center. I will say the center’s lobby is nicely appointed, but the rest is very drab and basic. On one page it describes the rooms and “suites” (bigger rooms) and mentions it’s like a hotel. They left out that it’s like a one star hotel. Also the picture on this page isn’t of the rooms. It’s a copy of a drawing in one of the corridors! How dodgy!

I know my aunt could get better care in Thailand or South Korea. What does that say about the US?

I pray we can get my aunt out of this place and into somewhere with more caring professionals.

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