Finally, two full weeks after experiencing a problem with the AT&T U-Verse service, and after having to call AT&T 10 times, a serviceman arrived.
He was prompt, courteous and thorough. He fixed the problem and then double and triple checked it. Our televisions now work.
It’s a shame we couldn’t get this sort of service 12 days ago. It’s dreadful that customers must face long waits, beg, fight and wait some more to get service. I suppose AT&T doesn’t care. Many of their operators acted like they didn’t, but then if you live six or seven or eight thousand miles from your clients and you had no training in providing excellent service why would you care?
The operators aren’t entirely to blame though. Their hands are tied as they must work within the bounds of poor policies.