Chocolates in hemi-spheres | near Melbourne, Australia
Pekanbaru Indonesia, cylinders, boxes in a grocery store
Diagonals, rings, balls , Nicholson House | Drieshaus Museum
Each week Cee of Cee’s Photography challenges bloggers with a fun prompt. This week we’re to find photos of subjects that feature geometry with examples including bricks, windows, bushes, etc. I just went with collections of shapes.The next series revolves around colors. Join the fun.
1. Each week, WordPress will provide a theme for creative inspiration. You take photographs based on your interpretation of the theme, and post them on your blog (a new post!) anytime before the following Wednesday when the next photo theme will be announced.
2. To make it easy for others to check out your photos, title your blog post “Weekly Photo Challenge: (theme of the week)” and be sure to use the “postaday″ tag.
My homework this week was to do two “service safaris,” i.e. field trips in which we observe how the service of a business or organization is. I had thought of doing one on a special library, like the Chicago History Museum’s, but the CTA has started a new payment service and getting a card for that added a level of hassle that a holiday schedule couldn’t handle. So I wrote about a new grocery story in the Chicago area and a museum I’ve seen but never went into.
For my service safari I first chose to visit Mariano’s a new grocery store chain that’s replaced a Chicago icon, Dominicks. I’d been told that Mariano’s is an elegant place to shop with lower prices than Whole Foods.
What was my goal of Mariano’s and was it met? My goal was to get some ingredients for a holiday party and to view this new curiosity. I did get my groceries, but I could have done so at other stores, I hoped for good service and that was delivered.
What was good about the service? When I entered the store, which is the size of a typical American city grocery store, I saw numerous employees dressed in white shirts with black ties and black pants. They looked “smart” and worked like busy bees stocking shelves while chatting with shoppers. I liked that the friendliness didn’t seem artificial.For example, one employee was adding organic blueberries to a display I was looking at, he naturally smiled and added how he really likes blueberries. It wasn’t hard sell or stilted the way exchanges at places like Bennigan’s usually were.Later I saw a man I took for a manager assisting a woman in a wheelchair who needed to get through an aisle.Like Whole Foods there were several places to get samples, and here often the staff as eager to chat. I got a sample of watermelon salad and was reading the recipe that was placed beside the little cups. The employee at this station quickly offered me a copy in anticipation of what I was thinking.When I got a cappuccino as I left I noticed that they also provide ice water with cucumbers or with lemon for their customers. What a nice touch!
What detracted from the experience? I had no complaints.
With whom did you interact? I spoke with a friendly employee stocking berries, an employee at a salad counter, one distributing fresh orange juice samples, a check out employee, who’s service was fine, but nothing special, and a barista when I got a cappuccino. I did have to wait a while for my coffee, but it was understandable because one person seemed to be on break and there was someone in front of me. My barista did clearly answer my question about obtaining a loyalty card.
Were you confused at any time during the experience? Finding the kiosk to input my loyalty card information was a little confusing. I’d suggest this be moved as when you come into the store it doesn’t face you, so shoppers will walk right by it. More stations or better signage can help.
Describe the physical space. The store is lit artistically rather than with the old fluorescent lighting. Thus atmosphere is created. The produce had a colorful, fresh vibe and the corner with flowers was kitty-corner from the entrance I used so it’s easily seen. The floral department suggests a European style.The aisles are wide so there wasn’t much trouble moving the huge carts, which have spaces for two cup holders, past other shoppers.The deli/bakery area looks very much like Whole Foods with central displays of food-to-go, baked goods, and cheeses. There seem to be twice as many employees as you’d find in Whole Foods.Outside the carts were stored under a metal “tent” that must protect them from the elements a bit.They had wine and spirits on shelves and a special glassed off wine cellar sort of room that seemed elitist. I figured the wine there would be too expensive for me.
Describe the customer service. As my previous comments state, I found Mariano’s hit the right note with friendly, yet not overbearing staff. Their wearing the white shirts and ties identified them and expressed professionalism. While I’m a big Trader Joe’s fan and like the Hawai’ian shirts, I didn’t find these uniforms made the staff seem snooty. To me it showed that the store owner wants to elevate grocery shopping a bit.
Mitchell’s Museum of the American Indian
What was the goal of this service and was it met? The mission of Mitchell’s Museum of the American Indian is to:introduce visitors from throughout the Chicago region to the cultures of American Indians. The Mitchell Museum’s mission is to promote and share a deeper understanding of Native American peoples through the collection, preservation, and interpretation of their traditional and contemporary art and material culture.I would say this small museum succeeds. I like museums, large and small, and see the place for smaller museums that don’t take a whole day to view. Like libraries in small towns, I don’t compare them to a big city’s library, but go in ready to experience some charm and a good collection. I come with an understanding that this institution doesn’t have lots of money.