Incredible Customer Service

I just read this set of slides for a marketing course I’m starting for my Library Science program. I’m stunned and gladdened to see such devotion to customers. I’m going to start shopping with Zappos.com.

Do you know of other companies with exemplary service? What do they do that’s a cut above the norm?

Traditional Chinese Markets

I’ve taken loads of photos of traditional markets in China and I’m sure to post more. This video has a Chinese woman explaining the ins and outs of shopping in these markets.

Misha Sale!

One of the Korean skincare/make up brands I love, Missha, has a 40% off sale that ends today. Misha’s not all that expensive for a department store brand, but some great items like their Super Aqua Snail Cell Cream usually cost $45 and now is just $27. If I were just starting out, I’d buy that and the Time Revolution Night Repair Ampoule, which is usually $49 but now is $29.40.

Better yet, all orders are shipped free today.

Korean Skin Care

When I went to Seoul a couple weeks ago with my friend Tanis, she really noticed the Koreans’ beautiful, bright and clear skin. She was awfully impressed and made me notice.

Back in Jinan I did some investigating and this article in the Wall St. Journal caught my eye as did an article in Allure. Intrigued, I’ve been scouting around for shops that sell Korean skin care products. It’s something of a challenge and new hobby. So far I’ve found seven. I’ve been to Tony Moly where I started with a purchase of 3 sheet masks. I didn’t think I’d like them, but wow, my skin is so soft after I use them. My new routine is to use them on Saturday and Wednesday mornings.

tony-moly-I'm-real-mask-sheets

After reading the Wall St. Journal article and checking out some blogs like Soko Glam, I figured I ought to try this two-step cleansing. The idea is you need to use an oil-based cleaner to really get your skin clean and follow up with an ordinary cleaner. So I went back to Tony Moly, which is in Parc 66 downtown and got their Lemon Oil cleaner, mainly because I figured it would smell good and it wasn’t too expensive. That’s a great thing about a lot of these Korean products — they’re easy on the wallet. (Though you can get some pricey department store items that cost $159 for a 4 ounce jar.  No, thank you.)

On my second trip to Parc 66 I found banila.co down the way from Tony Moly. There I got Clean it, another kind of cleanser, which I alternate with the lemon cleanser. What’s great about banila co is they give samples. Bravo!

I knew I needed or wanted something to exfoliate so I’m trying Skin Food’s Rice Mask Wash Off. I found Skin Food at Shinmao International Mall.

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I’m not up to a 10-step regimen and doubt I’ll go that far, but I’m sure there will be more. In the mean time I’m educating myself with videos like this one by Joan Kim. I like that she does these in Korean and English. I admire anyone who’s bilingual. Watch with subtitles.

I Wouldn’t Go to the Trouble

Last week I was in Beijing and when I went shopping I wanted to get a couple watches I’d bought fixed. One needed to be sized, one ran slowly and the other, the most expensive ($50) had died two months after I got it. The first two I bought in March and the third I got at the Pearl Market and the third at the market behind it in the sub-basement.

While I don’t expect these watches to last forever, I do expect a $50 watch to last at least 4 months.

Getting the first two watches fixed was no problem. The shop owner was pleasant and obliging. So I wound up buying a couple gift watches to boot.

Then I went to get the third watch fixed. I would have been happy if the shop owners:

  1. fixed the watch
  2. gave me a new watch
  3. returned my money

I first looked at the watches that were just like mine and asked about the price to make sure it was worth $50. That was confirmed. Then I explained my problem. Rather than saying how they could make the situation better, the dour sales clerk asserted that I hadn’t bought the watch there. “You must have gotten the watch somewhere else.”

You’ve got to be kidding. I certainly don’t have the time or inclination to come to this shop to fix a problem with a watch i’d bought somewhere else. I told her I certainly bought it there. She kept insisting I’d gotten it somewhere else. I held my ground and eventually told her her claim was a lie. A tourist was browsing her wares as we went back and forth. He smiled knowingly and soon left.

Then this dour, unpleasant liar relented and her husband repaired the watch. It was easy for him. He just replaced the battery and now I’ve got a working watch. I’ll never go back there. If they had promptly fixed the watch I would have. I realize batteries die, but a new watch should come with a battery that’ll last a few months at least.

I later went to look at shoes before leaving. As I walked by the bad watch shop, I saw a group of six or so tourists heading towards the bad watch shop. I shared my story and told them about the good watch shop in the Pearl Market. I hope they went there. I did convince them not to shop with the bad watch shop.