I thought my Air Canada experience was quite good and that I’d fly them again and again, two or three times back and forth from Chicago to China.
Then I picked up my new suitcase and saw the side bashed in. Since then my dealings with Air Canada have been wretched.
I’ve described how I couldn’t find anyone to help with the problem at the airport and no one responded to my online form. So I took the bag back to the airport on Jan. 20th. Since then I’ve called and gotten no information about the status of my bag.
I leave for China Sunday, tomorrow. I called them on Wednesday after getting no response to my second online form. After a half hour wait, Fiona answered the call. I told her the details of my problem and she promised to look into it. Later that day, she called and left a message. She spoke a mile a minute and it was impossible to catch the number though I tried a few possibilities. Her message said she hadn’t found the bag but had made a bit of progress.
If it’s your profession to speak on the phone, clear, slow speech is a must.
Now I’ve been on the line for half an hour waiting for someone to pick up.
While waiting I wrote to the travel ombudsmen who’s column appears in the Chicago Tribune. I think he’s my only hope. I would like the bag either delivered to China or a check.
Finally, I got a clerk to talk to me. She couldn’t help me I have to call another phone number. She couldn’t connect me. This is beyond aggravating. I have to go out and can’t hang on the line all afternoon.
Air Canada must hate its passengers. I swear if I owned a company, I would not make people wait more than 5 minutes. That should be illegal.