I’ve never used Lyft or Uber for that matter. I saw an ad for Lyft on the New York subway for up to $25 off. So for today’s airport ride I tried Lyft for myself and my aunt.
When I tried to approve the payment, my request for a discount was rejected because they contend that I’d already used Lyft. I NEVER have.
So I filled out the customer service form to explain that I am a new customer. After submitting the form, I got a message saying I am not due a discount. I’ve asked for further review. If they don’t fix this problem, I’ll never use them again.
Is this a good way to run a business?
Our driver was fine, but now I’m angry that I was tricked into using Lyft over a taxi.