More on AT&T

Saturday AT&T was supposed to send a repairperson between 8 and 10 am. No one came. At 11:30 am I called customer service. I got the usual empty apology. I answered all the same questions because it seems no records of accounts.

I was told that someone would be here by “close of business,” though the operator couldn’t tell me what time the end of business was on a Saturday. We had to rearrange our schedules for the whole of Saturday so that someone was always home.

By 4:50 pm no one from AT&T had come. I called customer service again. I waited and waited to find out when someone would come. I was on hold waiting for the operator to come back but by 5:10 I had to leave for a dinner at 5:30 pm.

Though the clerks always ask for an number to call should we get disconnected, no one left a message.

Today I called for the eighth time. Yes, eighth! The first woman needed the full description again. She then put me on hold and abandoned the call. After 25 minutes someone picked up the line. (I wasn’t about to start over by hanging up and starting again.) A man got on and asked for a recap. He then — believe it or not — said this was not his department and that he had to transfer me. Wouldn’t you know he dropped the call?

It could have been accidental, but employees of a PHONE country who work the PHONES should know how to use phones.

I spent some time on the Better Business Bureau’s page for AT&T. The stories of AT&T’s slip-shod, disrespectful service are awful, just awful. AT&T’s responses are the same canned, insincere response is the same to all. No one that I’ve seen gave AT&T more than one star, many explain that if they could give him zero, they would have.

We need service. We pay for the service. We’ll probably switch, but the other company is just as bad. I think they both count on this.

I’m going to try to find the phone number of the VP of Customer Experience or whatever they call it, if there is such a person.

The Wolfpack

Thanks to Sharon for bringing this unique documentary to my attention. Directed by Crystal Moselle, The Wolfpack (2015)shows a family consisting of six brothers, their parents and their sister who live in New York. The parents met when the mother went backpacking in South America. She shared his dislike for materialism and were married.

The sad and curious thing about this family is that the father became a control freak and would lock the wife and children in the apartment. He believed it was for security, but actually I saw it as a form of control. They could only go outside when the father permitted it and he apparently went with them so no one could escape. One year they were allowed out 9 years and another they weren’t taken outside at all.

The film focuses on the older brothers. The mother was certified by the state to homeschool the kids and they all spoke articulately and politely. The father had wanted 10 children as his dream of heading a tribe, but seven was the limit (biologically) for the mother. The father didn’t work; the father explained that he didn’t believe in work. I wondered what he did when he was out of the house for hours and hours. They family lived on welfare. The father dreamt of moving to Scandinavia, where the welfare was even better, but that never materialized.

The compelling thing about the documentary is how creative the boys were. To stave off boredom and keep sane, they watched the 5000+ DVDs that their dad had collected and then they’d copy the scripts and act out the films. They made clever props. It’s a good thing there were so many kids or they wouldn’t have enough actors.

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