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Customer Service

Certainly, the activity I dread most when I return to the US is dealing with customer service. I expect piled up junk mail and sometimes that requires a customer service call. This time though my calls have all been tied to technology problems.

I forgot my newish desktop computer’s password and the number of my failed attempts to log in locked up my account and required a call to Apple. I figured it would take 15 minutes tops to resolve the issue. Boy, was I off. It took almost 2 hours. I wasn’t on hold for long as I used the service where you give them your phone number and someone calls you right back.

All the time was spent answering questions, many that had nothing to do with my problem. Before I knew it, for some reason the clerk was warning me that I’d have to delete my hard drive. Because I forgot my password? I resisted that and eventually got a senior representative who helped without doing anything to my hard drive.

Then we’ve got a problem with our printer, which is less than 3 years old. I tried several solutions posted online and on YouTube. I was pretty proud that I learned how to remove, flush and replace the printer head. I really thought that process, which took hours, would fix it, but alas, no. I called Canon and the operator guided me through a couple other fixes, which didn’t work. She then said Canon would give us a 15% loyalty discount on another printer, but I’m loathe to buy another Canon since this one didn’t last very long. I don’t like planned obsolesce and believe a printer should last 5 years. I realize now I’m a dreamer.

I hate spending so many hours on customer service problems. In Asia, service has been always so punctual and effective. I wish I could say the same about the US.

Can anyone recommend an inkjet printer which they consider reliable?

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