Can’t Believe It

I thought my Air Canada experience was quite good and that I’d fly them again and again, two or three times back and forth from Chicago to China.

Then I picked up my new suitcase and saw the side bashed in. Since then my dealings with Air Canada have been wretched.

I’ve described how I couldn’t find anyone to help with the problem at the airport and no one responded to my online form. So I took the bag back to the airport on Jan. 20th. Since then I’ve called and gotten no information about the status of my bag.

I leave for China Sunday, tomorrow. I called them on Wednesday after getting no response to my second online form. After a half hour wait, Fiona answered the call. I told her the details of my problem and she promised to look into it. Later that day, she called and left a message. She spoke a mile a minute and it was impossible to catch the number though I tried a few possibilities. Her message said she hadn’t found the bag but had made a bit of progress.

If it’s your profession to speak on the phone, clear, slow speech is a must.

Now I’ve been on the line for half an hour waiting for someone to pick up.

While waiting I wrote to the travel ombudsmen who’s column appears in the Chicago Tribune. I think he’s my only hope. I would like the bag either delivered to China or a check.

Finally, I got a clerk to talk to me. She couldn’t help me I have to call another phone number. She couldn’t connect me. This is beyond aggravating. I have to go out and can’t hang on the line all afternoon.

Air Canada must hate its passengers. I swear if I owned a company, I would not make people wait more than 5 minutes. That should be illegal.

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3 thoughts on “Can’t Believe It

  1. If you were in the Greater NYC Area, I would tell you to contact “Better Get Baquero” of NBCNEWYORK.COM who seems to get good results in these cases.

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