Good Customer Service, Apple

I had time to go to the Old Orchard Apple Store today with my Mac Mini. My problem is I set this up in China and then when I brought it in I just expected to set up an appointment as I figure they’re quite busy. (I had trouble signing up for an appointment online, which is a long, dull story.)

The genius who helped me cordially asked if I could just wait 20 minutes. Sure since driving back and forth would take longer.

After 15 minutes I was helped by a knowledgeable, friendly genius. The problem was simple. I wanted to sync a Bluetooth™ keyboard to my Mac Mini, but couldn’t get past the window that wanted me to input a password to move forward. It was all worked out fairly quickly, which was delightful.

Bravo, Apple.

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