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Apple Problem

I bought a Mac mini to take to China hoping that a new computer that’s powerful would get me better internet speed. It wasn’t any better. Seems the problem isn’t the computer, it’s the system.

So I’ve brought the Mac Mini home to set up here. I would like using a desktop with its bigger monitor as an alternative to my laptop. I found a refurbished screen on Best Buy for just $56 so I was uplifted with that purchase.

But after setting up the monitor, I ran into trouble. I have a Bluetooth keyboard that I need to set up. However, I set up the computer to require a user enter their password. Here’s the problem. I need to connect the Bluetooth keyboard to the computer to enter a password. I can’t enter this password since the keyboard isn’t linked yet.

So I’ve tried to contact Apple either to have them call me for service or to set up an appointment. I can’t do any of this without knowing the computer’s serial number. The serial number isn’t on the computer. It’s found by viewing the “About” screen, which I can’t get to since the keyboard doesn’t work.

It’s so frustrating. I guess I’m going to go to an Apple store, explain the problem and request help to make an appointment through them. It’s so aggravating. I realize they design their system with just the usual problems in mind. No one on staff probably foresaw my problem.

I’d hoped I could call this in and get help.

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3 Comments (+add yours?)

  1. Colline
    Jan 26, 2017 @ 19:25:37

    I have always found it frustrating to get help from Apple. When you pay so much for software you should really get better customer service.

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  2. smkelly8
    Jan 26, 2017 @ 20:45:49

    You really should. It bothers me that they haven’t tried to make a more affordable computer. If they wanted to, they could.

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    Reply

  3. chava61
    Jan 27, 2017 @ 02:34:16

    Have you spoken to Apple customer service over the phone? My experience with Apple was that the phone customer service people were more helpful in solving problems than the people at the local store.

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