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Hotel Review: Grand Hyatt Incheon

For the long Qing Ming weekend, I’ve come to Seoul. My friend and I arrived at 9:15 pm and I figured it would take an hour to get through immigration (which turned out to take much longer) so we opted for a the Grand Hyatt Incheon which promised a 24 hour shuttle and was just a short distance from the airport.

The problem was the lines in immigration were so long and we didn’t get through till about 11:30pm. The lack of signage at Incheon airport caused a short delay in finding where the Hyatt shuttle stop was. At the Information Desk we were told that the shuttle stopped at 11 so we should use the free airport shuttle. Once we found that stop we saw that the next shuttle would be at 12:12. Ugh!

Had I known, I’d have done something different. We considered getting a cab, but were tired and the idea of changing money and sorting through the touts and cheats seemed too much.

The bus appeared on time and several of us got on board. A few minutes later we were dropped a few blocks, yes a few blocks away from the hotel. The driver who spoke little English just pointed in the distance. We got out and searched for a hotel sign. It was dark and desolated. Not what we wanted upon arrival. We eventually saw what looked like might be our Hyatt. Then the bus approached and the driver, who’d just been waiting for his next run, pointed across the street. That’s the Hyatt.

We crossed and entered a building that had a dark sign that you couldn’t read from the sidewalk. Inside we determined we were in the back of the hotel amidst the restaurants. Eventually, we found the lobby without the aid of a sign.

The receptionist was graceful and apologetic but offered little  to make our unpleasant feelings dissipate. She told us we could have called them and we’d have been picked up. Well, then instruct the staff at the airport Information Desk to tell your guests that. We just did what made sense — asked Information and followed their directions.

We had expected that since our booking was done by a friend with Diamond status that we’d get access to breakfast in the lounge. That’s what happened in the past. The receptionist said we didn’t and that he didn’t have Diamond status, which I know is wrong. In the end we got newer room, but it was a long unpleasant experience. It was really odd that a staff member offered to assist us with our bags and then took us to the elevator put our bags on it and left saying goodbye.

Now I do feel guilty for whinging about “First World problems” but we did pay for this hotel room and chose it based on the 24 hour shuttle promise on the website. Just change the website to state what actually is offered. 6am to 11pm is not 24 hours. Every 15 minutes is not twice an hour.

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2 Comments (+add yours?)

  1. chava61
    Apr 01, 2016 @ 06:03:11

    The lack of hotel signage and not so obvious way to get there loosely reminds me of the situation I encountered in Kaifeng with our joint colleague. But once we arrived everything was fine.

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  2. smkelly8
    Apr 01, 2016 @ 09:03:51

    There’s a science to signage. It’s now a profession and any tourist venue should send someone on staff to get trained.

    Like

    Reply

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