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Poor Cable Service: Why? How?

After receiving a Comcast bill for $50 higher than usual, we called Comcast, who’d not only raised our rates, but forgot to apply a discount they promised due to our lack of phone service for 4 days last month.

The customer service reps couldn’t do anything to help. In fact they could only talk with the person who’s name was on the account so when I tried to mediate since my father was furious the rep wouldn’t talk with me. Okay.

I tweeted about the problem, which often gets a response from the company. AT&T responded to me right away. It took Comcast a few days. They just aren’t on the ball.

Long story short: we now are hooked up with AT&T, which probably has its flaws, but we’re saving $600 a year. Comcast lost over $1800 a year. I guess they can afford to.

Here’s the part that really irked me. I recounted this story to a friend who’s visiting from France. Want to know how much cable/internet/phone is in France per month?

$30!

Why are Americans paying so much more?

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2 Comments (+add yours?)

  1. coastalcrone
    Aug 12, 2014 @ 16:58:50

    It doesn’t make much sense, does it? And the charges keep slowly increasing!

    Like

    Reply

  2. smkelly8
    Aug 12, 2014 @ 21:47:32

    The charges go up and the quality of phones isn’t as good as the “old days.” We may have more channels but what’s on them is uneven in quality.

    Like

    Reply

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