Advertisements

Journey Map Assignment

Introduction

Here’s this week’s homework for my Library UX course. We had to go to a library and write a step by step map including a shorthand method of showing how patrons, i.e. me in this case, felt during each part of the experience.

I was inspired by some of Rachel’s choices for previous assignments so I decided to visit the Newberry Library, an independent private library with a collection featuring lots of rare materials on American Indian (sic)  culture, the Renaissance, local history, genealogy and maps.  Since I’d never done research here, I was a bit nervous but also excited. I expected many of the procedures to be different and I knew that patrons did not have access to the books and materials, but didn’t know how that experience would feel, which is why I chose this library.

Journey Map

 

Conclusion

You can view the full size document here. While it was a bit more intimidating to research at the Newberry than at the Chicago History Museum, the Newberry has primary documents the Chicago History Museum lacks (and vice versa). The Newberry librarians were cordial, but not as helpful as at the Chicago History Museum. Both have rare materials, which are irreplaceable, but the Newberry’s security was tighter.

I think the Newberry should offer more help and show more interest in patron’s research, particularly first time visitors. Since patron’s must state their research area on the request forms, it’s not as though research privacy is a reason why librarians don’t interview patrons more thoroughly.

When a librarian or page delivers a book, she should be warmer and more cordial. Getting a reader’s card form on one floor and having to go to another to submit it seemed inconvenient. After examining the rationale for that arrangement and the functions of each floor, the library should streamline this procedure.

 

Advertisements

1 Comment (+add yours?)

  1. white plastic cutting board
    Jul 21, 2014 @ 15:45:13

    My spouse and I stumbled over here different page and thought I might check things out.
    I like what I see so now i’m following you.

    Look forward to going over your web page repeatedly.

    Like

    Reply

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Disclaimer

Dear Fellows, The State Department has requested that any Fellows who maintain their own blog or website please post the following disclaimer on your site: "This website is not an official U.S. Department of State website. The views and information presented are the English Language Fellows' own and do not represent the English Language Fellow Program or the U.S. Department of State." We appreciate your cooperation. Site Meter
%d bloggers like this: